Dependent on the damage selected, the RIVAS app identifies the current best practice in terms of cleaning solutions and technique to successfully remove stains, ensuring that the chances of successful restoration is maximised on every claim. This technology helps Rainbow demonstrate real savings when successfully restoring items, and provides immediate replacement settlement options should economic restoration not be possible.
Real savings over replacement
The RIVAS application provides many benefits to insurance customers, these include...
- Prioritising restoration over replacement
- Independent validation by Rainbow International
- One visit, three services - Validation, Restoration & Fulfilment
- Improved customer journey
- Reduced claim duration
Bespoke detailed reporting
Rainbow’s technicians receive ongoing training at their purpose built training facility. Training schedules include establishing floor covering composition, the identification of stains and successful stain removal.
To promote nationwide consistency of service and success rates, a detailed report is compiled for Rainbow’s insurer clients. Much of this data capture is provided by an intelligent database built into the RIVAS application which is loaded onto each technician’s iPad.
Enhancing the customer journey
The application helps Rainbow drive the right behaviour by restoring rather than replacing wherever possible, providing a much more cost effective service for insurers than traditional supplier arrangements while enhancing the customers journey.
For further information on Rainbow’s RIVAS solution please contact the RIVAS helpline at Rainbow International on 01623 675928 or email [email protected]